Welcome to Hive of Bio Products

Support +91 8880335233
Email: Info@biobeestore.com
  • 1. How do I register with Alpha Laboratories?

    Full Registration is Required for Ordering any products. For bulk ordering you can contact us @ info@biobeestore.com

    At the top right of any page you will see a link that says Log in/Register. Follow the ‘Register’ link. You will be prompted to enter your name and email address (this should be an address that is unique to you). You will also be asked to choose a password. We will then collect some delivery and invoice information to help set you up for online ordering. You will be able to place your order straight away. After your first order has been processed, all this information will become available the next time you login.

  • 2. How do I search for products?

    There are several ways to navigate the bio bee store website and find the items you need.

    Category Search

    Our online catalogue has been designed to help guide you through our product options and find what you specifically require. Use the Mega Menus at the top of any page to select the category of product that interests you. Hover over the headings and more specific categories will appear. Click on the sub-category of interest. Once you are transferred to a subcategory page you can further define your selection by using the filtering on the left side of the page which includes additional sub-categories or product attributes. You can also sort a product list to your preference using the sort options above a product list.

    Keyword Search

    You can use the search box in the header banner and type in keywords that relate to your product. Some words may bring a lot of matches so to produce more helpful and precise search results, try adding in an extra word or two. For example, "gDNA Extraction kit".

    Catalogue Number Search

    The search box will also recognise Bio bee store product codes (or part of a product code). If you are familiar with our product codes or have consulted a printed catalogue enter the product's catalogue number into the search bar at the top right part of the page.

  • 3. Are all Bio bee store products available to buy online?

    The majority of our products are available to buy online to Indian customers with the most up to date prices and promotions. Items in the Diagnostic and Research ranges may be subject to restricted sale to customers outside the India. If you are struggling to find a particular product please call us on +91-8880335233 for assistance. We may be able to add the item to our online catalogue for you.

  • 4. What is Your Online Pricing Policy?

    The Bio bee store website will offer you the best price currently available dependent on the conditions met in your order- this will either be: list price, contract price, quote price, volume price or current web offer price, whatever is the lowest.

    Online promotion prices are only valid for orders placed directly on www.biobeestore.com They are only valid on the day they are displayed and can be withdrawn at any time.

  • 5. Do your prices include GST?

    All our list prices exclude GST which is applied during the checkout process. For Indian customers, if you are eligible for GST exemption this can be declared during checkout and the GST will be reversed to your account. You will need to supply a copy of your GST exemption certificate by email info@biobeestore.com, unless you have previously supplied an annual GST exemption certificate.

  • 6. What is Your Shippingand shipping Pricing Policy?

    Bio Bee store ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays.

    Shipping Charges: A fixed shipping charge is applicable on all orders below Rs. 499 at all locations with an additional charge applicable at certain locations.

    For orders equal to or above Rs. 499 (after the application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable.

    These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.

    The shipping charges can be modified by Bio Bee Store at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.

    Every once in a while, Bio bee store brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.

  • 7. What are my options for making a payment?

    Indian customers can pay with Mastercard, Visa Credit Card, debit card. International customers can pay by credit card or Paypal.

  • 8. Can I amend or add to my existing order?

    Adding to my order

    Unfortunately you cannot add new items to a confirmed order after the checkout stage, you will need to place a new order instead.

    Amending my delivery details

    In order to meet our delivery promises, it is normally not possible to amend your order, particularly for next day delivery items.

    Most of our ‘In Stock’ items will ship the same day so please contact us immediately if you need to change your delivery details and we will do our best to try to amend your delivery. Please contact Customer Services on +91-8880335233

  • 9. Can I cancel my order?

    If you do need to cancel an order, please contact Customer Services on +91-8880335233 as soon as possible. However, as most of our ‘In Stock’ items will ship the same day it is not always possible to stop a delivery and a restocking fee may be incurred for the order cancellation.

  • 10. How do I see a history of my orders?

    When you are logged into your online account click on the "My Account" link and go to “My Orders”. This will allow you to review any of your online orders as well as update your account details.

  • 11. What is the Estimated Delivery Time?

    Some locations we have same day delivery / Next day delivery options available. For all areas serviced by reputed couriers, the delivery time would be within 2 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kg or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.

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